Notes from the Woman Who Wouldn’t Stay Quiet About Assisted Living

By Kaitlyn Cunningham Morse

I’ve worked in this field for nearly a decade.

I’ve been at hospital bedsides with adult children who weren’t ready to make decisions—but had no choice. I’ve walked families through discharge plans that didn’t add up. I’ve worked for one of the largest senior living companies in the country. I’ve supported nonprofit facilities trying to stay afloat. I’ve heard the real questions people ask when the glossy brochures and gentle language fall away.

Most people don’t see that side of the industry. But I do. I’ve lived in it, sold in it, supported families through it—and stayed with them after the headlines moved on.

Recently, a reporter reached out. She asked thoughtful questions. She seemed genuinely curious. And for a moment, I wondered if this might be one of those rare times when someone outside the field really wanted to understand what it’s like on the inside.

The meeting was delayed. That happens. It’s rescheduled now, and I’m still glad for the opportunity to talk.

I’ve only met one reporter in my life. Maybe this is the one who helps carry the story forward.
Maybe this is where something begins.